Orders are processed Monday-Friday, during normal business hours (9-5). To place an order, email email@example.com or call 860-672-4768. Orders placed before 2pm EST will be shipped the same day. Orders placed after 2pm are processed on a best-efforts basis; otherwise, they will be shipped on the following business day.
Note, the lead time for an order will be up to two business days if placed during a weekend. Special order items not on the regular pricelist may take additional time to procure. Specially packaged teas, such as retail-sized 2oz - 4oz packets, may take up to an additional two days to fulfill.
UPS Ground: Unless otherwise requested, all orders ship via UPS Ground; the shipping charges will be added to the invoice total. Expedited shipping is available; contact us for pricing. All orders ship from our Boston, MA, warehouse. Delivery via UPS Ground to the NYC metro area is the following business day.
Holiday Schedule: We follow UPS’ shipping schedule, please visit its website for a complete holiday schedule.
Backorders: A separate invoice will be issued for all backordered items. Once products become available, backorders will automatically ship via UPS Ground, free of charge.
A valid credit card (or COD) is required for the opening order; subsequent orders may be placed with payment terms of credit card or Net 15/30 Days. If you are a member of a restaurant group that is in current good standing, pre-payment for the initial order may be waived and Net Terms immediately shared.
Past Due Invoices and Concurrent Charges
For payments not received by the due date we reserve the right to add a 2.5% interest on all overdue invoices. Subsequent or current orders may be held until the balance is cleared. A penalty of $25 will be applied for bounced checks or insufficient funds to a subsequent invoice.
Returns will be accepted only for unopened bags or boxes of tea within two weeks from purchase date. The buyer is responsible for return shipping; once a return has been accepted, a credit toward future orders will be extended, minus a 10% restocking fee.