Shipping & Terms
Free Shipping Offer
Any order over $110 qualifies for free standard shipping in the continental U.S.; please enter code DASHWOOD at checkout.
Orders placed before 9am EST Monday–Friday will ship within one business day. All orders are sent from our Watertown, MA warehouse.
Our warehouse is closed Saturdays, Sundays and major U.S. holidays; however, you may always place orders on our website. Orders placed outside of business hours will be processed on the next business day.
When you check out, you will be prompted to choose a shipping method. (Some destinations may offer only one shipping method.) Your shipping charges will be automatically calculated during checkout prior to the completion of your order.
- USPS – All international shipments are via US Postal Service.
- UPS Standard Ground – Most items can be shipped to addresses in the continental United States via UPS Standard Ground service; this is our default shipping method. Shipping rates are based on weight and destination. Read below for details on Expedited service and shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, PO Boxes, APO and FPO addresses. Weekend and holiday delivery with UPS is not available. In other words, a Next Day Air package that is shipped on Friday will be delivered on Monday. A 2nd Day Air package that is shipped on Friday will be delivered on Tuesday.
- Expedited 3-Day – Expedited 3-Day shipments will ship the same day if the order is received prior to 9am EST. You can expect to receive your 3-Day shipment within 3 to 5 business days of placing your order. We cannot ship Expedited 3-Day to PO Boxes or APO/FPO addresses.
- 2nd Day Air – 2nd Day Air shipments will ship the same day if the order is received prior to 9am EST. You can expect to receive your 2nd Day Air shipment within 2 to 3 business days of placing your order. We cannot ship 2nd Day Air to PO Boxes or APO/FPO addresses.
- Next Day Air – Next Day Air is generally delivered the following business day, usually in the afternoon, if we receive your order by 9am EST. Next Day Air is not available for Saturday delivery. Overnight delivery to PO boxes is via USPS Express Mail only. We cannot ship Next Day Air to APO/FPO addresses; Next Day Air delivery may not be available to certain remote locations.
We take great care in the sourcing of our products. If you feel that you have not received what you expected, we offer the following return policy:
- Accessories and unopened tea can be exchanged or returned within 30 days of purchase.
- Accessories and unopened tea must be unused and in new condition upon receipt. If item is found damaged, used or open, we will not be able to issue a refund.
- All return shipping charges will be paid by the customer unless items were damaged upon arrival.
- We will only accept returns or exchanges with receipt. Payments made via credit card can be credited back to the original card used, or a store credit can be issued. PayPal payments can be credited back to the PayPal account.
- For returns on any items from an order that received free shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
Our return shipping address is:
In Pursuit of Tea
49 Elm Street
Watertown, MA 02472