Shipping & Terms
2018 Holiday Shipping Schedule
Due to the increased volume of orders and holiday shipping loads, we recommend placing your tea order by December 14 for USPS delivery by December 24, and by December 17 for UPS delivery by December 24. Expedited options are available; please refer to the Shipping section at the checkout to review options for your specific shipment.
Our warehouse is closed December 24, December 25, and January 1, 2019; no orders will be processed on these dates. Happy Holidays!
Free Shipping Offer
Any retail order over $110 qualifies for free standard USPS shipping in the continental U.S.; the discount will be taken automatically at checkout.
Orders placed before 9am EST Monday–Friday will ship within one business day. All orders are sent from our Watertown, MA warehouse.
Our warehouse is closed Saturdays, Sundays and major U.S. holidays; however, you may always place orders on our website. Orders placed outside of business hours will be processed on the next business day.
When you check out, you will be prompted to choose a shipping method. (Some destinations may offer only one shipping method.) Your shipping charges will be automatically calculated during checkout prior to the completion of your order.
USPS Priority Mail – USPS domestic shipments are usually received within one to three days after your order is processed. All international shipments are via USPS; note, these shipments may incur delays due to local customs clearance.
UPS Ground – Most items can be shipped to addresses in the continental United States via UPS Ground service for delivery within one to five days after your order is processed. Shipping rates and times are based on weight and destination. Read below for details on expedited service. Weekend and holiday delivery via UPS Ground is not available.
UPS 3-Day Select – Expedited 3-Day shipments will ship the same day if the order is received prior to 9am EST. You can expect to receive your 3-Day shipment within three to five business days of placing your order. Expedited 3-Day to PO Boxes or APO/FPO addresses is not available.
UPS 2nd Day Air – 2nd Day Air shipments will ship the same day if the order is received prior to 9am EST. You can expect to receive your 2nd Day Air shipment within two to three business days of placing your order. 2nd Day Air to PO Boxes or APO/FPO addresses is not available.
UPS Next Day Air – Next Day Air is generally delivered the following business day, usually in the afternoon, if your order is received by 9am EST. Next Day Air is not available for Saturday delivery, or to PO Boxes, APO/FPO addresses and certain remote locations.
We take great care in the sourcing of our products. If you feel that you have not received what you expected, we offer the following return policy:
Accessories and unopened tea can be exchanged or returned within 30 days of purchase.
Accessories and unopened tea must be unused and in new condition upon receipt. If item is found damaged, used or open, we will not be able to issue a refund.
All return shipping charges will be paid by the customer unless items were damaged upon arrival.
We will only accept returns or exchanges with receipt. Payments made via credit card can be credited back to the original card used, or a store credit can be issued.
For returns on any items from an order that received free shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
Our return shipping address is:
In Pursuit of Tea
49 Elm Street
Watertown, MA 02472