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Shipping and Returns
Do you ship to my country?
 


We ship worldwide!


Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During sign up we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, please contact us for a shipping quote.  - orders@inpursuitoftea.com

Can't Find Your Country
Let us know.  E-mail info@inpursuitoftea.com with your shipping request.  We'll do our best to accommodate you.
 
* Shipping to Canada? Here's What You Need to Know.
Canadian customers are subject to a variety of Duties and Taxes and these vary from province to province:
  1. A Federal "Goods and Services Tax" of 7% is due on all international shipments.
  2. A Federal "Duty Tax", from 1% to 3%, can be applied to products whose country of origin is from Asia.
  3. A "Provincial Sales Tax" varies from province to province. Typically it is 8% to 10% (0% for Alberta) but, depending on the province, it may not be applied to an imported shipment.
  4. Certain shippers, notably UPS, apply a "Brokerage fee" to Canadian shipments and this can be 10% or more depending on the value of the item(s) being shipped.
 
Many Canadian customers say a general rule of thumb is to convert a US price (in US dollars) to a final landed Canadian price (in Canadian dollars) is approximately 1.5 to 1.6 times the US price. To determine exactly what taxes or additional fees may apply to your order specifically, we recommend that you call Revenue Canada Customs Border Services at 1-800-461-9999.
 
Due to the high cost of brokerage fees with UPS, we have chosen to limit the shipping option to USPS only. For small packages under $100, the duties should not present a problem. For orders over $100, please call our office at 860-672-4768 to place your order.

Q. If I do buy one of your products for shipment to Canada, when do I pay the fees and taxes mentioned above?

A. Duties, taxes and brokerage fees are not included in your order. You will pay these fees when the package has been delivered to you. We cannot accept responsibility for these fees once the package has left the U.S.

 
What are my payment choices?
 

Shipping fees on all orders will be determined during the checkout process. The "live" rate is based on order weight and the zip code in the "ship to" address.

Upgrade For Faster Delivery
Generally, you may upgrade your shipping method for faster delivery (such as 3-Day, 2nd Day, or Overnight service). If you upgrade your shipping method, your order must be received and your credit card authorized by 10:00 am EST or your order may not be processed until the following business day. The shipping rates for expedited service will be calculated during check-out.

Shipping Methods

Your order usually ships no later than the next business day after it is placed. We do not ship on weekends or holidays. If an item is on backorder, we will contact you by e-mail to let you know the expected shipping date.

Delivery times will vary based on the method of shipment you choose and your location. Shipping costs vary depending on the total value of your order, shipping method selected, and your location. Our shipping methods include USPS and UPS.

When you check out, you will be prompted to choose a shipping method. (Some destinations may offer only one shipping method.) Your shipping charges will be automatically calculated during checkout prior to the completion of your order.

The following are Shipping Methods for shipments within the contiguous 48 States:

Standard Ground - Most items can be shipped to addresses in the 48 contiguous United States via Standard Ground service. You can generally expect your order to arrive within 4 to 8 business days. Our default shipping method is UPS 7-DAY Ground for delivery within the continuous US. Read below for details on Expedited service and shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, PO Boxes, APO and FPO addresses.

Expedited 3-Day - Expedited 3-Day shipments will ship the same day if the order is received prior to 10:00 AM EST. You can expect to receive your 3-Day shipment within 3 to 5 business days of placing your order. We cannot ship Expedited 3-Day to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on weight and destination.

2nd Day Air - 2nd Day Air shipments will ship the same day if the order is received prior to 10:00 AM EST. You can expect to receive your 2nd Day Air shipment within 2 to 3 business days of placing your order. We cannot ship 2nd Day Air to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on weight and destination.

Next Day Air - Next Day Air is generally delivered the following business day, usually in the afternoon, if we receive your order by 10:00 AM EST. Next Day Air is not available for Saturday delivery. Overnight delivery to PO boxes is via USPS Express Mail. We cannot ship Next Day Air to APO/FPO addresses. Also, Next Day Air delivery may not be available to certain remote locations.

P.O. Box/APO/FPO Addresses - We ship to P.O. Boxes/APO/FPOs only by USPS Priority Mail. Standard shipping is the only available service at this time. 

Alaska and Hawaii - Expedited shipping to Alaska and Hawaii is via USPS Priority & First Class Mail only. We do not offer Expedited 3 Day, 2nd Day or Next Day Air to Alaska or Hawaii.

Puerto Rico and US Virgin Islands We can ship to Puerto Rico and the US Virgin Islands via USPS Priority and First Class Mail.

When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  We take great care in the sourcing of our products and have very few complaints about quality or packaging. If you feel that you have not received what you wanted we offer the following return policies. 
  • Accessories and any unopened tea can be exchanged or returned within 30 days of purchase. 
  • Accessories must be unused and in new condition upon receipt. 
  • If item is found damaged or used, In Pursuit of Tea will not be able to issue a refund. 
  • All shipping charges must be paid for by the customer, unless items are damaged upon arrival. 
  • We will only accept returns or exchanges with receipt. 
  • Payments made via credit card can be credited back

Our return shipping address is:

In Pursuit of Tea
Teaventures Int.
1435 4th Street
Berkeley, CA 94710

Or call us toll free at 1 866 878 3832.