Shipping and Returns

Free Shipping Over $75. Live Rates on all Other US Orders.

In Pursuit of Tea offers free shipping via United Parcel Service (UPS) 7-Day Ground service on all orders OVER $75 shipped within the continental United States.

Orders under $75 are also shipped via UPS 7-Day Ground or USPS. Live Rates are calculated based on the weight of your items in your shopping cart.

Upgrade For Faster Delivery
Generally, you may upgrade your shipping method during our order, for faster delivery (such as 3-Day, 2nd Day, or Overnight service). If you upgrade your shipping method, your order must be received and your credit card authorized by 10:00 am EST or your order may not be processed until the following business day. The shipping rates for expedited service will be calculated during check-out.

When Will My Order Ship?

Shipping Methods

When you check out, you will be prompted to choose a shipping method. (Some destinations may offer only one shipping method.) Your shipping charges will be automatically calculated during checkout prior to the completion of your order. The following are Shipping Methods for shipments within the contiguous 48 States:

• Standard Ground - Most items can be shipped to addresses in the 48 contiguous United States via Standard Ground service. Please refer to the UPS Zone Chart below for estimated ‘Ground’ shipping times. Our default shipping method is UPS 7-DAY Ground for delivery within the continuous US. Read below for details on Expedited service and shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, PO Boxes, APO and FPO addresses.
  
  
• Expedited 3-Day - Expedited 3-Day shipments will ship the same day if the order is received prior to 10:00 AM EST. You can expect to receive your 3-Day shipment within 3 to 5 business days of placing your order. We cannot ship Expedited 3-Day to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on weight and destination.
  
  
• 2nd Day Air - 2nd Day Air shipments will ship the same day if the order is received prior to 10:00 AM EST. You can expect to receive your 2nd Day Air shipment within 2 to 3 business days of placing your order. We cannot ship 2nd Day Air to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on weight and destination.
  
  
• Next Day Air - Next Day Air is generally delivered the following business day, usually in the afternoon, if we receive your order by 10:00 AM EST. Next Day Air is not available for Saturday delivery. Overnight delivery to PO boxes is via USPS Express Mail. We cannot ship Next Day Air to APO/FPO addresses. Also, Next Day Air delivery may not be available to certain remote locations.
  
  
• P.O. Box/APO/FPO Addresses - We ship to P.O. Boxes/APO/FPOs only by USPS Priority Mail. Standard shipping is the only available service at this time. Please note Priority Mail does not include a tracking number.
  
  
• Alaska and Hawaii - Expedited shipping to Alaska and Hawaii is via USPS Priority Mail only. We do not offer Expedited 3 Day, 2nd Day or Next Day Air to Alaska or Hawaii.
  
  
• Puerto Rico and US Virgin Islands – We can ship to Puerto Rico and the US Virgin Islands via USPS Priority Mail. When will my order ship and what are my shipping charges?
   
  

Do you Ship to My Country?

We ship to the following countries: Austria, Australia, Belgium, Brazil, Canada (subject to duties and taxes. See details below.*), England, Denmark, Finland, France, Germany, Holland, Hong Kong, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Phillipines, Puerto Rico, Saudi Arabia, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Can't Find Your Country?
Let us know. E-mail info@inpursuitoftea.com with your shipping request. We'll do our best to accomodate you.

* Shipping to Canada? Here's What You Need to Know. Canadian customers are subject to a variety of Duties and Taxes and these vary from province to province:

1. A Federal "Goods and Services Tax" of 7% is due on all international shipments.
2. A Federal "Duty Tax", from 1% to 3%, can be applied to products whose country of origin is from Asia.
3. A "Provincial Sales Tax" varies from province to province. Typically it is 8% to 10% (0% for Alberta) but, depending on the province, it may not be applied to an imported shipment.
4. Certain shippers, notably UPS, apply a "Brokerage fee" to Canadian shipments and this can be 10% or more depending on the value of the item(s) being shipped.

Many Canadian customers say a general rule of thumb is to convert a US price (in US dollars) to a final landed Canadian price (in Canadian dollars) is approximately 1.5 to 1.6 times the US price. To determine exactly what taxes or additional fees may apply to your order specifically, we recommend that you call Revenue Canada Customs Border Services at 1-800-461-9999.

Due to the high cost of brokerage fees with UPS, we have chosen to limit the shipping option to USPS only. For small packages under $100, the duties should not present a problem. For orders over $100, please call our office at 860-672-4768 to place your order.

Q. If I do buy one of your products for shipment to Canada, when do I pay the fees and taxes mentioned above?
A. Duties, taxes and brokerage fees are not included in your order. You will pay these fees when the package has been delivered to you. We cannot accept responsibility for these fees once the package has left the U.S.

What is the Return Policy?

We take great care in the sourcing of our products and have very few complaints about quality or packaging. If you feel that you have not received what you wanted we offer the following return policies:

• Accessories and any unopened tea can be exchanged or returned within 30 days of purchase.
• Accessories must be unused and in new condition upon receipt. If item is found damaged or used, In Pursuit of Tea will not be able to issue a refund.
• All shipping charges must be paid for by the customer, unless items are damaged upon arrival.
• We will only accept returns or exchanges with receipt. Payments made via credit card can be credited back to the original card used, or a store credit can be issued. Paypal payments can be credited back to the Paypal account.
• For returns on any items from an order that received FREE Shipping, the original shipping savings ($6) associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
  

Our return shipping address is:

In Pursuit of Tea
33 Brook Road
Cornwall Bridge, CT 06754

Or call us toll free at 1 866 878 3832.