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SHIPPING & RETURNS
WHEN WILL MY ORDER SHIP?
Orders placed before 2pm EST will ship within 1-2 business days. If you place an order over the phone before 12pm EST, we will try to ship out the same day. Otherwise, orders usually ship out the next business day after it is placed. All orders ship from our California location.
Business days DO NOT include: Saturday, Sunday, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Nov 28th, Christmas Eve, and Christmas Day. We are CLOSED during these days; however, you may place orders on our website.
Orders received Saturday or Sunday will not process until Monday. SHIPPING METHODS
When you check out, you will be prompted to choose a shipping method. (Some destinations may offer only one shipping method.) Your shipping charges will be automatically calculated during checkout prior to the completion of your order. The following are Shipping Methods for shipments within the contiguous 48 States:
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UPS Standard Ground - Weekend and holiday delivery with UPS is
not available. In other words, a Next Day Air package that is shipped on
Friday will be delivered on Monday. A 2nd Day Air package that is
shipped on Friday will be delivered on Tuesday. Most items can be shipped to addresses in the 48 contiguous United States via Standard Ground service. Our default shipping method is UPS 7-DAY Ground for delivery within the continental US. Read below for details on Expedited service and shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, PO Boxes, APO and FPO addresses.
- Expedited 3-Day - Expedited 3-Day shipments will ship the same day if the order is received prior to 10:00 AM EST. You can expect to receive your 3-Day shipment within 3 to 5 business days of placing your order. We cannot ship Expedited 3-Day to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on weight and destination.
- 2nd Day Air - 2nd Day Air shipments will ship the same day if the order is received prior to 10:00 AM EST. You can expect to receive your 2nd Day Air shipment within 2 to 3 business days of placing your order. We cannot ship 2nd Day Air to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on weight and destination.
- Next Day Air - Next Day Air is generally delivered the following business day, usually in the afternoon, if we receive your order by 10:00 AM EST. Next Day Air is not available for Saturday delivery. Overnight delivery to PO boxes is via USPS Express Mail. We cannot ship Next Day Air to APO/FPO addresses. Also, Next Day Air delivery may not be available to certain remote locations.
UPGRADE FOR FASTER DELIVERY
Generally,
you may upgrade your shipping method during your order, for faster
delivery (such as 3-Day, 2nd Day, or Overnight service). If you upgrade
your shipping method, your order must be received and your credit card
authorized by 10:00 am PST
or your order may not be processed until the following business day.
The shipping rates for expedited service will be calculated during
check-out.
NEXT DAY AIR, SECOND DAY AIR, and 3 DAY SELECT shipments will ship the same BUSINESS day if they are received before 10am PST.*
WHAT IS THE RETURN POLICY?
We take great care in the sourcing of our products and have very few complaints about quality or packaging. If you feel that you have not received what you wanted we offer the following return policies:
- Accessories and any unopened tea can be exchanged or returned within 30 days of purchase.
- Accessories must be unused and in new condition upon receipt. If item is found damaged or used, In Pursuit of Tea will not be able to issue a refund.
- All shipping charges must be paid for by the customer, unless items are damaged upon arrival.
- We will only accept returns or exchanges with receipt. Payments made via credit card can be credited back to the original card used, or a store credit can be issued. Paypal payments can be credited back to the Paypal account.
- For returns on any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
Our return shipping address is:
In Pursuit of Tea
49 Elm Street Watertown, MA 02472 Or call us toll free at 1-866-878-3832
HOLIDAY SCHEDULE
We are gearing up for the holidays and wanted to let you know our seasonal shipping schedule.
It is our busiest time of year, and we want to ensure that everyone gets their tea as quickly as possible. * Orders placed before 10:00 AM PST - shipped same day * After 10:00 AM PST - shipped the following business day (Gift wrapping may take an extra day.) Please Note: The final day to place orders to ensure arrival by Christmas is December 16th. Orders placed after this date cannot be guaranteed delivery in time for Christmas. Hope your upcoming holidays are filled with warmth, family, friends and tea!
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